When staying at home matters, St Louis Home Care can help.
Navigating aged care can feel overwhelming, especially when you’re trying to make the right decisions for someone you love. Government-backed Support at Home Packages are designed to make that journey easier—supporting older Australians to continue living safely, comfortably, and independently in their own homes.
Accessing support at home can feel like a big step, and it’s completely normal to feel unsure about where to begin.
The first step is to have an assessment through My Aged Care. This helps to understand what support you may need and the level of funding you may be eligible for. You’re welcome to contact My Aged Care yourself, or sometimes a doctor or health professional can help organise this for you.
Once you receive your letter from My Aged Care outlining the supports you’ve been approved for, we can gently guide you through what comes next.
At St Louis Home Care, we start with a no-obligation conversation to get to know you and understand your goals. This can take place over the phone, or in some cases we may arrange a visit if appropriate. We’ll talk through the services we offer and explain how your funding may be used with St Louis, so you can make an informed choice about your provider and decide whether our approach is right for you. There’s no pressure — just a conversation to help you feel informed and confident.
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We will supply you with an information pack that you can read through in your own time and share with your family or loved ones. We understand that decisions like this are important and often best made together.
We know that things like fees and contributions can feel a little overwhelming at first, so we’ll explain these clearly and honestly, making sure you feel comfortable and understand what to expect.
Most importantly, you’re not on your own in this process. We’re here to support you every step of the way, and we’re always happy to answer all your questions as many times as you need.
Our goal is to make this journey feel a little easier, ensure you feel heard, supported, and confident in the care you choose.
When choosing a provider, it’s important to look beyond the basics. Consistency of carers, flexibility of services, and clear, transparent communication all play a crucial role. A team that listens, adapts as your needs change, and places dignity, respect, and choice at the centre of everything they do.
St Louis Home Care, a South Australian, family-owned provider with 80 years of experience, brings a level of trust, stability, and understanding that larger, national organisations can’t match. Generations of care means proven systems, strong values, and a genuine commitment to looking after people—not just managing services.
Face-to-face support is another key difference. Being able to sit down with someone who understands your situation, who is accessible when you need them, and who can respond quickly makes the entire experience more reassuring and personal. It’s this human connection that transforms care from a service into a relationship.
At its heart, Support at Home is about more than staying in your home—it’s about maintaining your independence, your routines, and your sense of self.
St Louis Home Care. Trust our family to take care of you.
Find out more at stlouishomecare.com.au
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