Major IT outage affecting airlines, banks and supermarkets
UPDATED: IT outages are affecting major institutions across Australia, with banks, supermarkets, media services and Adelaide Airport hit.
Crowd-sourced website Downdetector has listed the National Australia Bank, ABC, ANZ, Telstra, Bendigo Bank and more as suffering outages.
Many media organisations are also being affected by the outage with some ABC broadcast services impacted. InDaily is unable to send direct emails to readers.
Self-checkout services at Woolworths in Rundle Mall have gone offline, with shoppers instead being directed to staffed checkouts and queues stretching to the end of the store. The store has since been shuttered, with security telling customers the supermarket was getting too full.
Coles in Rundle Mall has also been affected and is only accepting cash payments. Workers are advising customers that it will take “20 to 25 minutes” to get through the queue.
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Adelaide Airport has reported problems with airline check-in systems.
“Adelaide Airport is currently affected by a global technology issue which is impacting check-in procedures for some airlines as well as some terminal services,” an airport spokesperson said.
“Passengers flying this afternoon are advised to allow extra time to check in.
“For updates on individual flights, passengers are advised to contact their airline.”
The global software glitch is understood to also be behind the issue that is causing problems for Qantas, Virgin Australia, police and the federal and NSW governments.
The flight screens at Sydney Airport and other airports across the country have gone blank with passengers being warned of delays.
A Virgin Australia spokesperson said the company was aware of a “large-scale IT outage impacting multiple airlines and other businesses which is having an impact on our operations.”
“We are working to resolve this issue as soon as possible,” they said.
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Australian cybersecurity company CyberCX said on X it understood “this has been caused by an issue affecting organisations who have installed Crowdstrike Falcon in their IT environments”.
“Crowdstrike is a global cybersecurity company who provide detection and monitoring tools to cyber and IT teams,” it said.
“At this time, CyberCX is actively tracking the situation and are awaiting information detailing scope and recovery.
“We will continue to support affected customers as this incident evolves.”
SA Power Networks confirmed it was also impacted by the outage.
“We are currently working to understand and resolve the issue,” it said.
“Customers are encouraged to report power outages via SA Power Networks’ website.
“Customers should contact 13 13 61 if they are aware of a safety issue on the network, such as electrical wires down.”
Microsoft reported problems with its services, saying some users may be unable to access various Microsoft 365 apps and services
“We’re investigating an issue impacting users’ ability to access various Microsoft 365 apps and services”, the tweet posted on the social media platform X said on Friday.
“We’re working on rerouting the impacted traffic to alternate systems to alleviate impact in a more expedient fashion.
“Our services are still seeing continuous improvements while we continue to take mitigation actions.”
The National Cyber Security Coordinator Lieutenant General Michelle McGuinness said on X that she was aware “of a large-scale technical outage affecting a number of companies and services across Australia this afternoon”.
“Our current information is this outage relates to a technical issue with a third-party software platform employed by affected companies,” she said.
“There is no information to suggest it is a cyber security incident. We continue to engage across key stakeholders.”
The Australian National Relay Service confirmed it was working to restore services.
It said it was still able to make emergency triple-zero calls.
“We understand the global Microsoft outage, which is affecting many government and business services, is the cause of the National Relay Service outage,” a spokesman said.
Radio station FIVEaa confirmed it was impacted by the outage, with its broadcast only available via analogue radio.
Network Ten was also impacted, according to a post on X.
The University of South Australia said it was also hit and said it was currently assessing the impact on its systems.
Sydney Morning Herald reports that passengers have been unable to check in at Perth and Sydney airports. Planes have also been reportedly grounded at Sydney, Melbourne and Brisbane.
Illuminate Adelaide confirmed that it was unable to process tickets due to the outage. Performances of Fire Gardens and Universal Kingdom” Prehistoric Nights have also been cancelled due to extreme weather.
Tickets for tonight’s performances of EDEN, Superliminal and Unsound Adelaide remain valid for entry, and event goers have been directed to visit the venue box office on arrival.
Even footy fans are being impacted, with AFL club Essendon warning fans to bring physical tickets so they can get into Marvel Stadium on Friday night for their clash against the Adelaide Crows.
The NSW government said a Microsoft outage was affecting a range of services.
“Departments are activating business continuity plans to ensure ongoing service,” a spokesman said.
The NSW Police systems have also gone down.
A NSW Police spokesperson urged the public to only contact triple-zero in an emergency.
Victoria Police said some internal application systems had been affected by the national outage but it was not impacting its ability to dispatch or respond to incidents.
– with AAP
